Lewisham Council has confirmed that it will automatically cancel any PCNs wrongly issued as a result of the chaos caused by their new parking permit system.
In a notice on the Council website they say “If you have a valid School Street or LTN exemption permit but have received a Penalty Charge Notice (PCN), this will be cancelled automatically and you will be notified of the cancellation. If you have already made payment for a PCN received for this restriction and hold a valid School Street or LTN exemption permit, it will be refunded back into your account that you used to pay within the next few days.
If you haven’t received a refund within 5 working days, please contact the permit team via email lewishamparkingpermits@nslservices.co.uk, or telephone 020 8787 5397.”
In the meantime the lee Manor Society has received more complaints from motorists about the system. Carole Srih said “I have just tried to renew my parking permit but to no avail.
I know my password and user name works, it just doesn’t seem to work for the parking permits renewals. There is no access to a human or a chat bot to explain the problem.
So I’m at a loss as to what to do.”
Eva Bigalke said she had tried and failed to arrange visitor parking permits at the estate Paynell Court where she owns a flat which she rents out. She needs visitor parking permits for workmen to go in in to do repairs. . She was told only tenants can apply for visitor permits and the Council won’t amend the rules to allow the owner to apply, because “we must maintain the integrity of the scheme.”