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Lewisham admits its new parking permit system had “snagging issues”

The old parking voucher app

Lewisham Council has told the Lee Manor Society its new parking permit system had “snagging issues” but claimed they have since been resolved.

Several residents have complained about the system, which Lewisham has termed an upgrade. Christopher Nicolson posted on Facebook “Lewisham Council’s Parking system change has been a disaster. I am getting two false PCNs a day because they can’t seem to assign my live permit to my profile. I haven’t had a reply or response yet so they must be swamped in false positives.”

Other residents said the user name they had been assigned didn’t work or they had lost visitor vouchers which had been bought under the old system and had now vanished. A resident who rang the NSL phone number waited in a queue for several minutes before being cut off.

Lewisham Council told the Lee Manor Society “If any customers’ previously purchased vouchers have not migrated over to the new platform, we are happy to investigate and return them back to their account as we understand a minority of customers had similar issues. We will also look to cancel any PCNs incurred while we went through the system upgrade, provided it was where the resident would normally be expected to park with their permit.

“If people are experiencing issues we encourage them to contact us directly so we can investigate, at Lewishamparkingpermits@nsl.co.uk.”

Emails to this address get an automated response which says “Thank you for contacting Lewisham Parking Permits. We’re currently experiencing an exceptionally high volume of enquiries, and our team is working hard to respond to everyone as quickly as possible. You can expect to hear back from us within 72 hours, although it may take a little longer depending on the complexity of your query.”

If you are having problems with the new system please leave a reply below or email leemanorsociety@gmail.com

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Manor Lane Stand-off

This article has been updated.

This was the scene today on Manor Lane when a huge articulated truck got stuck near the junction with Southbrook Road as it tried to make it turn. A recovery tractor was sent in to extricate it, but it took several hours for the road to be cleared.

Linda and Roger Wanbon provided these pictures. The truck belongs to efs.global who told us “The driver was attempting to make a delivery for a school, our customer had pre advised it was ok for an artic delivery, but the driver couldn’t get there and got stuck on the road. His vehicle also then wouldn’t start so we then had to wait for a recovery truck. “

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New planning application for Leegate – Lewisham sets deadline for comments

Lewisham planners have written to residents alerting them to the latest application by London Square. In a letter they set out the proposed key changes from the existing consent which London Square inherited from Galliard. They are:

  • 59 extra residential units, taking the total to 620
  • An increase in the amount of “affordable” housing from 36.2% to 46.3%.
  • The main tower to go to 17 storeys above ground, with no basement.
  • Only 21 residential Blue Badge parking spaces, and one commercial Blue Badge space.
  • Relocation of the medical centre to the ground floor of Block B and a reduction in the overall commercial space.
  • A revised energy strategy from individual Exhaust Air Source Heat Pumps to a Communal system.
  • The full application can be viewed here – where you can also post comments. The planners have set a deadline for comments of August 29th.

The Lee Manor Society believes that any building in the area which is higher than 12 storeys is in breach of the adopted Local Plan, so the planners should reject the application. The Local Plan says that “…the maximum height of buildings shall not normally be more than…32.8 meters(10 storeys) to 39.2 meters (12 storeys) in Bellingham and Lee Green.” (The document can be found here – pages 78 and 79).

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London Square scales back its plans for Leegate

London Square has announced it is scaling down its most recent plans for Leegate, after its round of consultation with residents in May.

The company says it now wants to make the Leegate Tower 17 storeys, one fewer than their original ambition.

They also intend to reduce the height of the other two proposed blocks. A2 would be 8 storeys, down from the proposed 10, and block A3 would be 10 storeys, down from the proposed 11.

Overall, London Square says this means there will be a total of 620 homes on the site, down from 640 proposed in their revised plan in May. The reduction of 20 homes will all come from the private dwelling part of the development.

London Square said “With no change in the number of affordable homes proposed by London Square, the affordable housing provision has actually increased, to 46.3% (by habitable room). Clarion, who manage the nearby Leybridge Estate, is earmarked to manage the affordable homes planned at Leegate (if they are approved).”

London Square has now submitted revised plans to the London Borough of Lewisham, and the planning documents can be found using the reference DC/25/140732. The Council will soon begin its own 21-day consultation, and a planning committee decision is likely towards the end of this year, or in early 2026.