Lee Green Councillor James Rathbone has met the Mayor of Lewisham to demand answers about the problems caused by the Borough’s new parking permit system.
Residents have complained that they are being wrongly issued parking tickets because the new system doesn’t seem to have recognised they have bought permits. Others say the user names they have been issued do not work, or that they are unable to buy visitor vouchers.
Cllr Rathbone has told motorists who contacted him that he wants the Mayor to get a proper resolution to the issue.
He told complainants ” The Council has been assured by the contractor that they have rectified the error which occurred during the migration to the new IT system and caused this to occur, but we will obviously have to wait and see whether the problem is truly fixed.”
Cllr Rathbone confirmed that the Council has instructed the contractor to carry out auto-cancellations of PCNs issued in error to remove the onus onto the residents to appeal through the usual process.
He added “I have asked officers what they will be doing to identify all residents affected by this, to make sure that they receive a suitable apology and in cases where invalid PCN’s were paid that refunds are issued. I have also agreed a process with the Director of Public Realm for any cases which come to my attention to be raised directly with his office and the Parking Services Manager to ensure that the individual case is resolved.”
Just return to the OLD system.it worked Lewisham council saving money.once again.No I haven’t. Post please
Hi. this is great news But there are more problems. Basically the system has been a downgrade from a user perspective. Almost all helpful functionality is gone. I can’t understand how this change could have been approved. Buying visitors parking sessions is a real problem. The old system told u how many of each 1 week, 1 day, 5hr and 1hr vouchers you had left. Now each “permit” (which means purchase) is separate so it’s difficult to find what u need so there is now no vehicle reg lookup function or favourite visitor function. it’s been programmed by people who really dont understand uaers