Lewisham Council has told the Lee Manor Society its new parking permit system had “snagging issues” but claimed they have since been resolved.
Several residents have complained about the system, which Lewisham has termed an upgrade. Christopher Nicolson posted on Facebook “Lewisham Council’s Parking system change has been a disaster. I am getting two false PCNs a day because they can’t seem to assign my live permit to my profile. I haven’t had a reply or response yet so they must be swamped in false positives.”
Other residents said the user name they had been assigned didn’t work or they had lost visitor vouchers which had been bought under the old system and had now vanished. A resident who rang the NSL phone number waited in a queue for several minutes before being cut off.
Lewisham Council told the Lee Manor Society “If any customers’ previously purchased vouchers have not migrated over to the new platform, we are happy to investigate and return them back to their account as we understand a minority of customers had similar issues. We will also look to cancel any PCNs incurred while we went through the system upgrade, provided it was where the resident would normally be expected to park with their permit.
“If people are experiencing issues we encourage them to contact us directly so we can investigate, at Lewishamparkingpermits@nsl.co.uk.”
Emails to this address get an automated response which says “Thank you for contacting Lewisham Parking Permits. We’re currently experiencing an exceptionally high volume of enquiries, and our team is working hard to respond to everyone as quickly as possible. You can expect to hear back from us within 72 hours, although it may take a little longer depending on the complexity of your query.”
If you are having problems with the new system please leave a reply below or email leemanorsociety@gmail.com
This problem has occurred in previous years.
Being blocked online to Lewisham Parking in so many different ways such has not recognising my passcode to not accepting my postcode for me has become the norm.
I was sent in error a warning that my resident’s permit had expired when it is valid for several more months.
More recently I have been sent two different PCNs on the same day.
One is for me driving into the road where I live and again, both my resident’s and safer school streets permit have not expired.
In previous years I was erroneously sent several more fines and the Sheffield based office refused to accept that my permit allowed me to drive in the road where I live at all times.
It was only resolved when I phoned councillors James Rathbone.
I do hope that my appeals regarding the recent fines are acknowledged and removed and I don’t have to waste even more time having to seek help from a local councillor over the mistakes that Lewisham Parking Dept. keeps continuing to make.
I tried yesterday for several hours to contact Lewisham Parking, but without success. I wanted to update to the new password but I was unable to log in because my username and password came up as “wrong credentials”. I tried and tried to get through by phone, but every time I got to number one in the queue, a recorded message said they were experiencing a high level of calls and I was cut off.